OpenAI live demonstration of Dots allegedly fails as voice feature faces technical glitch

Sam Altman Speaks At OpenAI Developers Conference In San Francisco - Source: Getty
OpenAI Developers Conference In San Francisco - Source: Getty

The first live demonstration of the 'Dots' AI agent reportedly encountered technical glitches at the 2026 OpenAI DevDay held in Fort Mason, San Francisco, on September 29, 2026.

The Chosun Daily reported that when the developer head, Romain Huet, was asked to explain the tasks, 'Dots' did not give an immediate response, and instead it remained silent several times even after repeated requests. The head of product for ChatGPT, Holly Li, also faced a similar issue while giving a demonstration on 'Dots'.

The demonstration was designed to show how natural it feels to speak with ChatGPT, but suddenly the 'Dots' AI agents stopped working in front of 2,500 people sitting inside the room. The white text on a dark gray background placed behind Romain reads:

"Voice chat couldn't start."

The company clarified that the technical problem happened during the simultaneous release of several updates. People who have followed OpenAI's developer channel for years could easily tell what actually happened because it was the same graphic style shown in the ChatGPT Mac app error.

Continue reading more about the story.


OpenAI's 'Dot' agent malfunctioned amid ongoing updates

The company introduced 'Dots' during its annual Developer Day in San Francisco, and at the same time, the company highlighted its expanding role in both business and consumer markets. The demonstration was given by Romain Huet, and during that time, the 'Dots' suddenly stopped working with a message that voice chat couldn't start. To manage the situation in front of 2,500 people, Romain remarked,

"It seems there’s a slight issue with the voice feature right now."

The company explained that the technical glitch arose because several updates were rolled out at the same time.

Similarly, the presenter Holly Li also encountered a similar issue during her 'Dot' demo. Viewers observed that the official stream's sound stopped exactly when the demo failed and returned right after.

Live demos have become more difficult in the age of AI. Earlier, a demo only needed to show fixed features working when someone pressed a button. Now, generative AI and agents need to grasp natural language, integrate with external systems, and deliver distinct decisions each time.


Sam Altman opened up about the new 'Dots' agent

Sam Altman speaks at OpenAI Developers Conference in San Francisco - Source: Getty
Sam Altman speaks at OpenAI Developers Conference in San Francisco - Source: Getty

According to The Guardian, the CEO of OpenAI, Sam Altman, said that the 'Dots' AI agent would feel like a completely different way of working with AI and described it as the true version of AI that people have long imagined. Sam also explained that 'Dots' has gone through safety testing and is powered by GPT-6 Astra, designed to follow human instructions more closely.

'Dots' can update a sales proposal when customer requirements shift or by creating a demo that can be reviewed. Users are able to interact with 'Dots' through Teams and Slack. The agents also use the company's Codex and ChatGPT tools to search for information, prepare documents, examine data, and develop software.


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Edited by Aratrika Baidya